When I first used this product my face didn't respond to it well, mainly because I have sensitive skin and my smart self was excited to use the new products I just received. I had just finished washing my hair in the shower with a shampoo that contains lemon and orange peel extract in it, which my skin is sensitive to if used too much, and I don’t wash my face again after shampooing because the run off from the shampoo and me wiping my face does more than enough. Against my better judgement I went and washed my face with cleanser 103 right after washing my hair and could feel my skin reacting to being overly clean, did I stop there, of course not, I used this toner and when I tell you my face was on fire! I had to rewash my face because of it, I know I know, I was doing too much smh. So I left my face alone for a few days, just washed with the soap I was using before and then the next week I used the toner once for the week, then twice a week, then every other day until I could use it as recommended, it takes a while for my face to calm down after aggravating it. This,however, is the first timer I’ve used that doesn’t leave my face feeling stretched, to me it seems like it balances out the feel of my skin. Washing my face doesn’t feel complete without this toner.